In a world that is increasingly dominated by digital technologies, the integration of gamification strategies into the tourism sector is becoming more and more important. As managing director and trainer of Tourismus-Training, I recently held an interactive workshop in Ulm that dealt with precisely this topic. Gamification uses game-like elements in a non-game context to…
In our further training course with the tour guides in the Coburg area on the subject of conflict management, we dealt intensively with the methods and concepts of the Three Principles. This approach offers valuable insights into the nature of human experience and emotions that directly impact the quality and effectiveness of service communication. The…
In the eternal city of Rome, surrounded by the countless treasures of the Galleria Borghese, I recently had an experience that not only changed my perspective on art and culture, but also on the role of technology in our access to these treasures. Imagine you are strolling through the halls of a museum and your…
On the 21st of February each year we celebrate the occasion of International Tourist Guide Day. This is a day dedicated to the profession of Tourist Guiding and affords us the opportunity to highlight and showcase this profession on the global stage. This is a day that was set in motion in 1989 at the…
In Munich, I recently held a specialized workshop dedicated to improving guided tours for children and young people. The focus was on the needs of children and young people and the discussion of methods for inspiring young target groups. This workshop, supported by Kordula Kranzbühler from Munich Tourism, provided a platform for tour guides to…
Dear Guide colleagues, I hope you are as excited as I am as we look back on a successful 2023 that has almost brought us back to our normal level of leadership! Let us now look forward to 2024 with anticipation, because exciting events await us. One of the absolute highlights will be the WFTGA…
Today I would like to surprise you with an invitation and an offer. The second 3P-D-A-CH conference will take place next Saturday and Sunday, where 19 speakers will spend two days “Taking a fresh look at being human” in German and with an understanding of the Three Principles. I am delighted that the 3 Sydney…
As part of the anniversary year “50 years JLL Germany”, there is an extraordinary opportunity to experience Frankfurt am Main from a completely different perspective. As a leading real estate company, JLL, together with myself, Sebastian Frankenberger, and city guide Mikael Horstmann, invites you to an exclusive, discursive city tour through fascinating Frankfurt, focusing on…
We from Tourismus Training are currently in Frankfurt and are allowed to develop a very special project on the topic of high-rise buildings. Everything about guided tours in high-rise buildings. What is your opinion on this? How would you build these types of tours? Focus on history or culture or urban history? What do you…
We had our Q&A webinar this week for the WFTGA convention in Sicily and today we want to send you a little summary and the video recording. Here again the most important data: – Pre Tour 18 – 21 January 2024 – Main Convention 21 – 26 January 2024 – Post Tour 26 – 29…
