Terms of Service

1. Registration and conclusion of contract

With his / her written or verbal registration, the contractual partner, hereinafter referred to as the customer, offers the conclusion of a binding travel contract. In the case of group programs, this registration applies to the entire group and the claims arising from the booking. By registering, the customer accepts the general terms and conditions. The booking becomes binding as soon as the ordered service is provided by “IKSF | Interactive creative service Frankenberer “ , hereinafter also referred to as the organizer, is confirmed in writing, by fax, by e-mail or orally.

2. payment

Payment for the service takes place after the event by invoice or in cash without any deduction.

3. Services and changes in services

The scope of the contractual services results from the service description of the organizer. Subsidiary agreements require written confirmation “IKSF | Interactive creative service Frankenberer “ . The omission of individual parts of the service does not entitle the customer to withhold the contract amount or to make partial deductions, provided that there are reasons that are not of “IKSF | Interactive creative service Frankenberer “ are to be represented. If the organizer is responsible for the loss of individual services, he has the right to replace these services with other services of equal value. The organizer is obliged to inform the customer of this. If necessary, the organizer will offer the customer a free rebooking or a free cancellation.

4th Cancellation by the customer

The customer can withdraw at any time before the start of the booked event. The decisive factor is the receipt of the declaration of withdrawal by “IKSF | Interactive creative service Frankenberer “ . The withdrawal must be made in writing. If the customer withdraws from the contract or does not keep an agreed date without withdrawing from the contract beforehand, the organizer can demand appropriate compensation. “IKSF | Interactive creative service Frankenberer “ can calculate the damage specifically or, at its option, assert a flat-rate claim for compensation.

This amounts to

  • from the 30th to the 15th day before the start of the event: 20% of the event price,
  • from the 14th to the 6th day before the start of the event: 30% of the event price,
  • from the 5th to the 2nd day before the start of the event: 50% of the event price,
  • from the 1st day before the start of the event and if the group does not appear: 100% of the event price.

In addition, the general terms and conditions of the service providers apply when third-party services are used, in particular with regard to payment and cancellation conditions.

5. Resignation and termination by “IKSF | Interactive creative service Frankenberer “

“IKSF | Interactive creative service Frankenberer “ can withdraw from the contract in the following cases:

  • if the number of participants advertised for group programs is not reached by the agreed date. In this case, contributions paid will be refunded in full.
  • if the customer or the participants of a group of the customer disrupt the implementation of the event, regardless of a warning, or if he behaves in such a way contrary to the contract that the immediate cancellation of the contract is justified.
  • if the customer or the participants of a group of the customer are not able to cope with the requirements of an event due to a misjudgment of their performance.
  • if the customer does not comply with the agreed contractual conditions.
  • if the group does not appear: 100% of the event price.

6th liability

“IKSF | Interactive creative service Frankenberer “ as the organizer is liable for the conscientious preparation of the events, the careful selection and monitoring of the service providers, the correctness of the service description and the proper provision of the contractually agreed service. “IKSF | Interactive creative service Frankenberer “ is not liable for services that are brokered as third-party services by other service providers (e.g. tours of other providers, theater, museum or exhibition visits, train, bus or ship taxi rides, etc.) and which are expressly marked as third-party services in the event description. There is no liability in the event of burglary or theft. We therefore recommend that you take out luggage insurance. The customer or the participants in a group of the customer are liable for any damage caused by or to the items he / she has brought with them.

7th Duty to cooperate

The customer or the participants in a group of the customer are obliged to cooperate in the event of service disruptions within the framework of the statutory provisions, to avoid possible damage or to keep it low. The customer or the participants in a group of the customer are particularly obliged to immediately submit complaints to the “IKSF | Interactive creative service Frankenberer “ to communicate.

8th. privacy

The customer agrees that the data provided for the processing of the agreed service will continue to be available from “IKSF | Interactive creative service Frankenberer “ used for customer support. These data will not be passed on to third parties in accordance with the Federal Data Protection Act.

9. Ineffectiveness of individual provisions

The ineffectiveness of individual provisions of the general terms and conditions or the travel contract does not result in the ineffectiveness of the entire contract.

10. Fulfillment and jurisdiction

The place of fulfillment and sole place of jurisdiction is Passau.