Terms of Service

1. scope of application

These General Terms and Conditions (GTC) apply to all business areas of SFrankenberger GmbH, in particular to the following services:

  • Events (planning, organization, implementation)
  • Guided tours (own guided tours, arrangement of external guided tours)
  • Streaming (hybrid and digital events, technical implementation)
  • Education and further education, training
  • Consulting services

Deviating terms and conditions of the customer shall only be recognized if this has been expressly agreed in writing.

2. registration and conclusion of contract

The contract is concluded by the written, verbal or electronic booking of the customer and the confirmation by SFrankenberger GmbH.

For group bookings, the registration applies to all participants in the group, and the registrant is jointly and severally liable for any claims arising from the booking.

By registering, the customer accepts the General Terms and Conditions of SFrankenberger GmbH.

3. terms of payment

  • Guided tours and events: Payment is made after the event by invoice or cash without deduction.
  • Streaming and consulting services: Advance payment of 50% upon conclusion of contract; remaining payment after provision of service.
  • Training and education: Payment no later than 14 days before the start of the event, unless otherwise agreed.

Default interest for late payment is 5% above the prime rate.

4. services and changes to services

The scope of the contractual services is set out in the respective service description. Changes or ancillary agreements require written confirmation by SFrankenberger GmbH.

Changes in performance:

  • Changes to the program schedule that become necessary due to unforeseeable circumstances are permitted, provided they do not significantly change the overall character of the service.
  • In the event of changes, SFrankenberger GmbH is obliged to inform the customer immediately and offer alternative solutions.

5. withdrawal by the customer

Cancellation must be made in writing. The following cancellation conditions apply:

Guided tours and events:

  • Up to 30 days before the start: free of charge
  • 29-15 days: 20 % of the contract amount
  • 14-6 days: 50 % of the contract amount
  • From 5 days and in case of no-show: 100 % of the contract amount

Streaming and consulting services:

  • Up to 14 days before the start: 30 % of the contract amount
  • From 13 days: 100 % of the contract amount

The specific cancellation conditions for third-party services are based on the respective conditions of the third-party providers.

6 Withdrawal and termination by SFrankenberger GmbH

SFrankenberger GmbH shall be entitled to withdraw from the contract if:

  • The required number of participants is not reached (for group events).
  • The customer jeopardizes the performance of the service by acting in breach of contract.
  • force majeure or other circumstances for which we are not responsible make it impossible to provide the service.

In the event of withdrawal, any payments already made will be refunded.

7. liability

SFrankenberger GmbH is liable:

  • For the careful planning and execution of the booked services.
  • For the selection and monitoring of service providers.

Disclaimer of liability:

  • SFrankenberger GmbH is not liable for third-party services (e.g. transportation, external guides). These are exclusively arranged.
  • SFrankenberger GmbH accepts no liability for loss or theft.

Customers are advised to take out appropriate insurance.

8 Obligations of the customer to cooperate

The customer undertakes to report defects or service disruptions immediately in order to enable a remedy.

9. data protection

The customer’s personal data is used exclusively for processing the service and for customer support. The provisions of the Data Protection Act apply. It will only be passed on to third parties with express consent or for the fulfillment of the contract.

10. invalidity of individual provisions

Should any provision of these GTC be invalid, the remainder of the contract shall remain valid. The invalid provision shall be replaced by a legally permissible provision that comes closest to the economic purpose of the invalid clause.

11 Place of performance and jurisdiction

The place of fulfillment and jurisdiction is Passau.